Renting

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FAQs

The following outlines the main questions and issues relating to renting property through Edwards Windsor.

If your question is not answered below, please contact us on (03) 6234 5500 (OPEN 7 DAYS) for further information.

How long is the Lease? Will they accept anything other than 6 or 12 months?

The majority of leases (Residential Tenancy Agreements) are for 12 months, however Residential Tenancy Agreements less than 12 months are generally indicated in the property description on our rental list.

Who's name needs to be on the lease?

Everyone living in the premises, who is over 18 years of age, needs to be included on the Residential Tenancy Agreement, and sign the Residential Tenancy Agreement.

How much will the Bond be?

Bond is four (4) times the weekly rent.   For example:  If the rent is $250 per week, the Bond will be $1,000.

Are pets allowed?

Some owners are happy to have pets at their property, others do not permit them.  Please refer to the property description details for further information, or contact our office.

Can a 17 year old to rent the property?

Yes, however the Residential Tenancy Agreement will need to be in the name of a Parent or Legal Guardian, with the 17 year old listed as an Approved Occupant.

Upon signing the Residential Tenancy Agreement, the Parent/Legal Guardian becomes responsible for ensuring rent is paid, the premises is maintained etc.

Who is responsible for the gardens and lawns?

This varies, depending on the type property, and owners individual requirements.  In general, tenants are responsible for mowing the lawn, weeding garden beds, watering, and sweeping paths etc in houses and some units, unless otherwise stated in their Residential Tenancy Agreement.

In blocks of flats, the Body Corporate are usually responsible for garden and lawn maintenance.

Maintenance of gardens and lawns will be discussed with you at the time of signing the lease, and any specific requirements will be detailed in your Residential Tenancy Agreement.

Do I have to view the property before putting in an application?

Yes, we do require all prospective tenants to have viewed a property prior to submitting an application.  If you are unable to inspect yourself, you can send a family member or trusted friend to view on your behalf.

In some instances it may be possible to sign a Residential Tenancy Agreement which incorporates a "sight unseen" clause, indicating the property has not been inspected, and that you are prepared to take the premises "as is".  This is generally only used for interstate applicants.

How do I apply for a rental property?

1.  Inspect the Property

You need to have inspected the property prior to submitting an Application.

2.  Complete an Application for Tenancy Form

Each person who will be living in the premises needs to complete the Tenancy Application.

Application forms are available from Edwards Windsor personnel at the time of showing the property, from our office, or can be downloaded from our website.

All applicants need to provide 100 points of ID, including such things as Drivers Licence, four rental receipts, photo ID, passport, car registration papers, two references (previous landlord/agent), power bills, birth certificate).

All applicants need to provide/obtain a current Credit Report.   For local applicants the Credit Report can be obtained from Tasmanian Collection Service (29 Argyle Street), for interstate applicants this can be obtained from Veda Advantage (1300 762 207).

Please note, applications will not be accepted unless accompanied by a current credit report.

3.  Submit Application Form

Once you have completed all relevant details in the Application Form, submit the Application to Edwards Windsor, including all forms of ID and the current credit report.

4.  Processing Your Application

Edwards Windsor will process your application, including contacting referees and employers, and present their recommendations to the property owner.   The final decision on application rests with the owner of the property.

Please allow approximately five (5) working days for your application to be processed.

However, although we process applications as quickly as possible, there may be delays to this timeframe due to contacting referees, contacting owners etc.

Edwards Windsor will endeavour to contact applicants as soon as possible, to notify if they have been approved or not approved for a property, by telephone, email or sms.

I don't have 100 points of ID? What other proof of identity do I need to provide?

We understand that not everyone is able to provide 100 points of ID.  We do request you get together as much information as possible.  Proof of ID can include:

  • Your last four (4) rent receipts
  • Drivers Licence
  • Photo ID (other than Drivers Licence)
  • Passport
  • Two (2) references (previous Landlord/Agent)
  • Rates/Water Notice (if you were previously a property owner)
  • Medicare Card
  • Current Car/Motorbike Registration Papers
  • Phone, Gas and/or Power Accounts
  • Birth Certificate
     
Where do I get a credit check from?

For Local Applicants - credit checks can be obtained after presenting your photo identification at, and paying the nominated fee to, Tasmanian Collection Service, 29 Argyle Street, Hobart.

For Interstate Applicants - you can obtain your interstate credit report from Veda Advantage by calling 1300 762 207.  Their fee can be paid by credit card, or debited to your telephone bill.  The credit report will be faxed to a number nominated by you within 24 hours.  Alternatively, you can access the credit report via the Veda Advantage website

My credit check is just over 3 months old - do I still need to get a new one?

Yes, we are able to accept credit reports up to 3 months old.  Anything older then 3 months, we do require a new/more current report.

I've rented with you before - do I need to do my 100 points and credit check again?

If you are a current tenant, you are able to complete a Tenancy Application form without needing to provide the 100 points of ID or credit check.

If you have rented with us previously, but are not a current tenant, we do still require 100 points of ID and a current credit check.

Do you accept Colony 47 and others?

Yes, we accept Colony 47, who are able to assist with contributing to your Bond and/or initial rental payment.

What if I have never rented before?

We understand that not everyone has rented before. 

All you need to do is follow the application steps above "How do I apply for a rental property" (eg. complete the application form with as much information and proof of ID as possible, obtain a credit report), and submit the application to us.

How long before I know if I have been successful?

Please allow approximately five (5) working days for your application to be processed.

Although we process applications as quickly as possible, there may be delays to this timeframe due to contacting referees, contacting owners etc.

Edwards Windsor will endeavour to contact applicants as soon as possible, to notify if they have been approved or not approved for a property, by telephone, email or sms.

I am interstate/overseas, how do I apply for a rental property?

We do require all prospective tenants to have viewed a property prior to submitting an application.   However, we realise this is not always possible for interstate or overseas applicants.

If you are unable to inspect yourself, you can send a family member or trusted friend to view on your behalf.

Complete and submit your application as per details above.

If you are the successful Approved Applicant, it may be possible to sign a Lease Agreement which incorporate a "sight unseen" clause, indicating the property has not been inspected, and that you are prepared to take the premises "as is".

What happens when I need to break my lease?

Please contact your Property Manager immediately to discuss your options.  

If you need to break your lease you will be asked to complete a Break Lease Agreement, which explains your responsibilities and costs involved.

Edwards Windsor will advertise your property as available for lease, and process applications in an endeavour to secure a new tenant as soon as possible.

You will be responsible for paying the rent on your property until a new tenant is approved and moves in.

What do I do if I can't pay rent?

Contact your Property Manager immediately, as it is your legal responsibility to pay your rent on time. 

Who do I call if I have a maintenance issue?

For non-urgent maintenance, please download a Maintenance Request form from our website, complete the form and return to our office, or leave our for your Property Manager to collect on their next routine inspection.

For urgent/emergency maintenance, please contact our office immediately on 6234 5500 (24 hours).

If I lock myself out of my property, can I borrow a spare key from the office?

Yes, we can let you borrow the spare key, if it is available, from our office to let yourself into your property.  However, keys must be returned on the day they are borrowed.  Please ensure you have proof of ID with you.

If you need to have another set of keys cut, this will be at your own cost.

Can I paint the walls in my property?

We would need to obtain permission from the owner of your property, before any works, alterations or decorating could be undertaken.

Please contact your Property Manager to request approval for such works.

Am I allowed to put up some pictures in my flat?

We would need to obtain permission from the owner of your property, to ensure they are happy for picture hooks etc to be used at the property.

Please contact your Property Manager to request approval for such works.

Can I hang up my own curtains in my bedroom?

Yes.  If there are curtains, blinds or drapes already at the premises, these can be taken down but they must be stored safely during the term of your tenancy.  When you vacant, the owner's curtains, blinds or drapes must be rehung/put back in place in their original condition.

Can I change the locks to my front door?

You need to obtain permission from the owner of your property, before any works or alterations could be undertaken.

Please contact your Property Manager to request approval for such works.