CLIENT FEEDBACK

At Edwards Windsor we strive to exceed our clients’ expectations, and provide the best customer service possible.

We are proud of what our satisfied customers and clients have to say....


"I called into your office to request information on the Jenman organisation and its ethics of estate agency business. I was greeted with a smile and most excellent assistance from your Receptionist...who spent an immense amount of time and trouble to gather all the brochures and books available.

This is a most impressive introduction to your Agency, and one which called for this letter from me to congratulate you on your staff and my appreciation on the way you run a business."
George Histed




Residential Sales

“Luke’s ability to find potential purchasers of house and negotiating sale at preferred price was exceptional”  Nick & Anjanette (Vendors)

“Michael, we would like to express our appreciation for the seamless service you provided regarding the sale of one of our properties in West Hobart.  Unbelievably it was completely stress free, even our lawyer made comment on the smooth process, saying it was almost unheard of.  Considering we live in Sydney and it was all done remotely makes it all the more remarkable and achieving above the asking price in a very short time frame was an excellent result, thank you.”  Meg & Tim (Vendors)

“One word… Brilliant!  Thank you very much for your efforts in selling the block in Taroona.  Please pass on my thanks and appreciation to all those involved.  I have no hesitation in recommending your company.  I appreciated the honest feedback and realistic views of the friendly staff.  Good team!”  Des (Vendor)

“Michael Schofield achieved a good price in a short time frame.  I would recommend him to anyone selling!”  Troy (Vendor) View Street.

“As a first time seller the process was made so much easier by the courteous, helpful assistance of those involved.”   Daphne (Vendor)

“Luke worked hard for his Vendor, but he was still very helpful and professional.  I’d list with him any day.”  Catherine & Ian (Purchasers)

“We would like to express our total satisfaction with our agent (Luke Boehme) who was always helpful and gave constant, timely feedback, and was very professional whilst remaining easy to deal with.  This guy is a credit to the Real Estate profession and to your organisation.”  Kevin & Sarah (Vendors)

“Luke was lovely!  Did not fit the mould of a typical real estate agent.  Came across very honest and was very helpful indeed!”  Sarah (Purchaser)

“Thank you Luke for your professionalism, flexibility and courteous manner.  John and I are delighted with our new home!”  Judy (Purchaser)

“As a result of your hard work and research, Michael found a suitable buyer for our rental property, with a realistic selling price and it was sold before advertising for more than the agreed price. Michael Schofield is highly recommended to anyone.”  John & Vera

“Dear Michael and Luke, following the sale of our property, we felt it important to write and say how delighted we were with your services as agents.  Your having found a buyer within a week of listing and negotiating a sale higher than our asking price should say it all.  However, your professionalism and obvious desire to make the process comfortable for us added to a most satisfactory outcome.  We will have no hesitation in recommending you to any prospective vendor.”  Peter & Dianne (Vendors)

“Dear Michael, thank you very much once again for your outstanding work in selling out home.  Your courteous and highly professional manner ensured the experience  went seamlessly and was free of stress.  We especially appreciated your up-to-date, informative approach, and also that your work exceeded all guarantees you gave us.”  M. Robinson (Vendor)

“I would like to express my thanks to you and your staff for managing my recent property sale.  It was shortly after the purchase of this property in 2004 when your Home Finder introduced himself and Edwards Windsor to me as part of his neighbourhood canvassing.  Since that time I had kept in contact with Edwards Windsor and they kept my informed of the current market situation and trends.  When [it] finally came time to sell and move to Queensland I couldn’t have wished for more able guidance and assistance from Michael and all those involved with the presentation and sale of the property.  Thanks again Michael and Edwards Windsor, and all the best.”  Bruce (Vendor)

“I was very happy with the way Edwards Windsor handled the professional way of selling my house.  I would recommend any prospective sellers or buyers to contact this firm.”  Lee (Vendor)

“Luke was particularly helpful, being a first time buyer I was particularly nervous.  Luke made the process smooth and trouble free.”  Tom (Purchaser)

“The agent contacted me just as I was ready to sell.  I liked the ‘proactive’ approach.” William (Vendor)

“I found Luke to be very knowledgeable, experienced and capable.  Unlike other agents I have dealt with he wasn’t ‘full of sales talk’ and I felt I could trust him.” Mark and  Catherine (Vendors)

“Michael was most professional from the beginning when he listed the property for sale up until the sale itself.  He did an excellent job in setting a market price in conjunction with his very knowledgeable team.  He didn’t overprice the house just to win the listing but was truthful from the start and therefore I have a number of inspections within the first week by buyers the company had on the books looking to buy a property like mine.  Michael’s communication was first class…there wasn’t a thing that happened during the sale process that I wasn’t kept informed about.  In summary Michael and Edwards Windsor Real Estate did what they said they would do.  They got me an excellent price in a very short time without any stress or worries.  They took care of everything and that was very reassuring as I live in Melbourne.  I would like to highly recommend Michael Schofield if you are ever thinking of selling your property in Hobart.  He is the best and is working with the best.” Michael (Vendor)

“Luke’s communication was excellent!” Anna (Vendor)

“Your communication was excellent Michael! You were so patient with explaining everything to me, you kept me well informed on a regular basis.  I appreciated your balanced approach when helping me to weigh up the pro’s and con’s at each stage of the process.  I never felt pushed into any decisions.  You were respectful at all times.  It was a complete pleasure to work with you.”  Rina (Vendor)

“Ben, we wanted to put in writing how the Jarvis family appreciate all the assistance you have given our family in regard to the selling of our mother’s house.  While our mum was alive she spoke of you often and reminded us that she would want you to be responsible for selling her house when the time comes.  Your business card was left with her will!!  On the unfortunate passing away of mum in August, I did not hesitate to follow through on mum’s wishes and subsequently have appreciated how you have handled the selling of the house.  Thank you once again.” Jarvis family (Vendor)

“Michael very clearly explained each step of the selling process, the cost involved and the anticipated time it could take.  At no time did I feel pressured to stay with this company; I was given all the facts and plenty of time to make an informed decision.  Michael kept in touch with me at all times regarding possible buyers, when inspections were to be booked and always gave me feedback.  He has the ability to give a realistic and honest assessment without giving false hope.  Thank you all very much.”  Elizabeth (Vendor)



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Residential Asset Management

“I wish to express my appreciation of Natalie Hanley and how she has looked after our units in Sandy Bay.  Natalie has a very professional and efficient manner, which has made our dealings with her easy and trouble free.  It is all too often in customer service that negative feedback is received, so I thought it important to pass on my thanks.”  Robin & David (Owners)

“We’d like to thank Sue for being the most understanding and friendly property manager we have ever had!  We’ve been renting through Edwards Windsor for four years with nothing but good service and pleasant experiences, but this last year especially has been exceptional!”  Krysty & Justin (Tenants)

“Stacey, I must thank you for being so very pleasant to deal with.  Concerns regarding the house have always been actioned as soon as possible, in a courteous, friendly and professional manner.  I hadn’t rented a house for many, many years and had heard horror stories about agents....this has not been my experience.  I would recommend your company most strongly to anyone need to buy or rent a property in Hobart.”  Michelle (Tenant)

“Andrea, I would like to say that your cheerful, pro-active demeanour is much appreciated and makes dealing with Edwards Windsor a pleasure.”  Charlotte (Owner)


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Commercial Asset Management

“This is a notice of commendation for Edwards Windsor, who have looked after the building in an excellent manner, from the Lessee and the Lessor point of view”. Dr P Proud, Dental Surgeon (Tenant)

“...you have carried out the duties in the managing of my affairs most diligently, and in a very professional manner.” Derek Weller, Yummos Pty Ltd


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Commercial Sales & Leasing

“I appreciated your advice on the asking price and was most grateful that you exceeded this price and obtained an unconditional contract.  The manner in which you conducted purchaser negotiations enabled all parties to be satisfied with the outcome.” A.A. Dowd (Vendor)

“We felt comfortable and confident dealing with Trevor throughout the process.  We hope this investment may be the first of many and will not hesitate in calling Trevor for assistance.  This purchase happened only through Trevor’s strong understanding of our needs - he is a real asset to Edwards Windsor.”  Lee & Kate (Purchasers, Hobart)

What aspect of our listing and marketing services appealed to you most?  “Personal attention.  We interviewed two other firms and found Tim Johnstone’s approach the best.”  Frank & Mary (Vendors, Claremont)

“Trevor Fox, the listing salesperson, conducting himself in a most professional manner.  He was always helpful and proactive in obtaining the best possible outcome.”  Penelope (Vendor, Rosny)

“Well done.  This is now the third purchase through Tim.  Very happy.”  Andrew, Sash Investments (Purchaser)

“Trevor kept us informed of the progress.  He was always available and approachable.  He puts a great deal of effort into his work and still keeps the good humour intact.  Consideration of our needs, and offered good advice.”  Charles & Yvonne (Vendors, Hobart)

“What appealed to us most was your professionalism and honesty.  We listed with Edwards Windsor because of the Company’s reputation.”  L Monaghan, Dept Treasury & Finance (Vendor, Launceston)

“To Trevor personally - thank you so much for your help in securing a fantastic sale of our property. Thank you also for your hard work and your helpful and pleasant manner, it was a pleasure to deal with you.

To Management, I would like to let you know how helpful Trevor Fox was when helping to sell our property.  Trevor’s manner was always very professional and he achieved a result that we were all extremely happy with.”  Penny (Vendor, Rosny)

“The reason we listed with Edwards Windsor?  Salesperson, reputation and proposal.  Quick sale achieved at a reasonable price on required terms.”  Peter & Annette (Vendors, North Hobart)

“Good transaction, thanks Trevor - information was accurate and the agent became an excellent conduit between us and the vendor.”  Peter & Catherine (Purchasers, Hobart)

“I would like to take this opportunity to thank your company, and especially Trevor Fox, for not only the assistance in the purchase but also the prompt leasing of the property.  Due to his professionalism, I was at no time concerned of the progress of both the purchase and lease agreements...”  Stephen (Purchaser and Lessor, Glenorchy)

 


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